PharmPlug is committed to providing quality products and exceptional customer service. Please read our comprehensive Delivery, Cancellation, Returns, and Refund Policy to ensure a smooth and transparent shopping experience.

1. Delivery Policy

1.1 Delivery Locations:

  • We deliver medicines, healthcare products, and wellness items across Nigeria.
  • Delivery availability for specific areas may vary based on logistic partner reach and product availability.

1.2 Delivery Timeframe:

  • Orders are processed within 24 hours of receiving your request.
  • Standard delivery times are between 1 to 3 business days for most locations. However, delivery time may extend based on your location or product type.
  • For remote areas, delivery might take 5 to 7 business days.

1.3 Delivery Charges:

  • Delivery charges may vary depending on your location and the total value of your order. Details regarding applicable charges will be displayed during checkout.
  • Free delivery is available for orders above a specified amount, subject to terms and conditions.

1.4 Delivery Process:

  • Once your order is shipped, you will receive an email or SMS notification containing tracking details and an estimated delivery date.
  • Our delivery partners will make two attempts to deliver the order to your provided address. If delivery fails after two attempts, the order may be canceled, and a restocking fee may apply.

2. Cancellation Policy

2.1 Order Cancellation by Customer:

  • You can cancel your order via the “Order Details” section on the PharmPlug website/app or by contacting customer care at +2348148255508 or through WhatsApp before the order is marked as “Ready.”
  • Once an order is marked as “Ready,” cancellation will no longer be permitted.

2.2 Cancellation by PharmPlug:

  • PharmPlug reserves the right to cancel orders under certain circumstances such as:
    • Unavailability of the product.
    • Issues with delivery locations.
    • Inaccuracies in the order, pricing, or other important details.
  • In such cases, the customer will be notified, and a full refund will be issued promptly.

3. Return Policy

3.1 Return Timeframe:

  • Medicines: The return window for medicines varies between 0-2 days from the date of delivery, depending on the product. Check the specific product page for the return policy before placing an order.
  • Healthcare Products: All healthcare products can be returned within 2 days of delivery.

3.2 Products Not Eligible for Return: Returns will not be accepted under the following conditions:

  • If the product has been opened, partially used, or disfigured.
  • If the product or its packaging has been tampered with.
  • If the product is marked as non-returnable on the product detail page.
  • If any accessories, freebies, or serial numbers/UPC/barcodes are missing.
  • Damage or defects not covered by the manufacturer’s warranty.
  • Personal care, baby care, nutrition, sexual wellness products, COVID-19 essentials (e.g., masks, gloves), and other specified healthcare products are non-returnable, except in cases of product defect or misrepresentation.

3.3 Additional Notes:

  • Products marked as “Non-Returnable” on the product page or items with an expired return window cannot be returned.
  • If such non-returnable items are returned along with other returnable items, PharmPlug reserves the right to disallow the return or refund of the non-returnable product.

3.4 Return Process: To return a product:

  1. Go to My Orders on the PharmPlug website/app.
  2. Select the relevant order and click on ‘RETURN.’
  3. Ensure the product is within the active return window.
  4. Provide a reason for return and select the item/quantity.

Alternatively, you may call our customer support team at +2348148255508 to initiate the return process.

3.5 Packaging Requirements:

  • Ensure that the product is returned in its original packaging, with all labels and accessories intact.
  • Keep a copy of the invoice/bill from the seller for verification.

4. Refund Policy

4.1 Refund Process:

  • After the returned product is received and successfully verified by the seller, PharmPlug will initiate the refund process.
  • The refund amount will be credited back to the original payment method within 7-10 business days after verification.

4.2 Important Information:

  • The refund amount provided during the return request is an estimate and will be finalized after verification.
  • If the return request is found to be fraudulent or incorrect (e.g., wrong product or incorrect quantity returned), PharmPlug reserves the right to reclaim any refunded amount or reject the return claim.

5. Contact Information

For any inquiries regarding the Delivery, Cancellation, Returns, or Refund Policy, please contact our customer care at:

We are here to ensure a smooth and satisfying shopping experience for all our customers.

This policy helps protect both customers and PharmPlug by ensuring clear expectations and guidelines for orders, returns, and refunds.