Last updated: 5th September, 2024.

At PharmPlug, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from our website, https://pharmplug.com (the “Site”). By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

Personal Identification Information:

When you visit, register, or make a purchase on the Site, we may collect personal identification information, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (which may include credit card information)
  • Prescription details

Non-Personal Identification Information:

We may collect non-personal identification information whenever you interact with our Site. Non-personal identification information may include:

  • Browser type
  • Device information
  • Referring website
  • IP address
  • Cookies
  • Usage data and analytics (including pages viewed, clicks, and other behavior on the Site)

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide our services: This includes fulfilling your orders, delivering products, processing payments, and communicating with you.
  • To personalize user experience: We may use information to understand how our users interact with the Site and improve our services.
  • For marketing and promotional purposes: With your consent, we may send you promotional materials, newsletters, or information about our products, services, and offers.
  • To improve customer service: Your information helps us respond to your inquiries and support needs more efficiently.
  • To process transactions: We use the information to process your orders and payments securely.
  • For legal compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

PharmPlug employs industry-standard security measures to protect the confidentiality of your personal information. These include:

  • SSL Encryption: Our Site uses Secure Socket Layer (SSL) encryption to protect sensitive information during transmission.
  • Access Control: We restrict access to personal information to authorized personnel and use secure servers to store sensitive data.
  • Data Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

However, no method of transmission over the Internet or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience and provide relevant services. Cookies are small data files placed on your device that allow us to recognize your browser and capture certain information.

Types of Cookies We Use:

  • Essential Cookies: These are necessary for the operation of the Site and enable you to access secure areas, make purchases, etc.
  • Performance Cookies: These collect information about how visitors use the Site, helping us improve its functionality.
  • Marketing Cookies: These cookies track your online behavior to provide relevant ads and promotional content.

You can modify your browser settings to reject cookies or alert you when cookies are being sent. However, some parts of the Site may not function properly without cookies.

5. Third-Party Services

We may use third-party service providers to assist us in operating our business and the Site. These third parties may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples of third-party services include:

  • Payment processors
  • Shipping providers
  • Analytics services (e.g., Google Analytics)
  • Advertising partners (for remarketing and retargeting purposes)

We are not responsible for the privacy practices of these third-party providers. We recommend reviewing their privacy policies.

6. Sharing Your Information

PharmPlug does not sell, trade, or rent your personal identification information to others. However, we may share your data with:

  • Service providers: To fulfill orders, process payments, or deliver services on our behalf.
  • Business partners: If you opt into specific promotions or features, your information may be shared with our trusted partners.
  • Legal and regulatory authorities: When required by law or in response to legal requests.

7. Your Privacy Rights

As a user, you have certain rights regarding your personal information:

  • Right to access: You can request access to your personal data.
  • Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request correction.
  • Right to deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
  • Right to object: You can object to the processing of your data for marketing purposes.
  • Right to data portability: You may request that we transfer your personal information to another data controller in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us at info@pharmplug.com. We will respond to your request within a reasonable timeframe.

8. International Data Transfers

PharmPlug is based in Nigeria, and your data may be stored and processed in other countries. If you are accessing the Site from outside Nigeria, please be aware that your information may be transferred to, and maintained on, servers located in a jurisdiction where the data protection laws may differ from your country of residence.

By using our services, you consent to the transfer of your personal information to Nigeria or other locations, as necessary, in accordance with this policy.

9. Children’s Privacy

PharmPlug does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at info@pharmplug.com.

10. Changes to This Privacy Policy

PharmPlug may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify users of any material changes by updating the date at the top of this policy or by other appropriate means. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

PharmPlug
Email: info@pharmplug.com
Phone: +234 814 825 5508
Website: https://pharmplug.com

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.